Safeguarding
Last updated: 08/05/23
Safeguarding Personal Data at Lucid Financial Markets
Lucid Financial Markets values the privacy and security of all personal information entrusted to us by clients, employees, and partners. This policy summarises our approach to properly and legally handling personal data.
Scope
This policy covers all personal data gathered, stored, or utilised by Lucid Financial Markets for business operations.
Key Principles
We abide by core principles when processing personal information:·
- Lawful, Fair and Transparent Processing: We handle personal data fairly, transparently, and per privacy laws
- Purpose Limitation: Personal data is only collected and used for specified, explicit and legitimate purposes
- Data Minimization: We only collect and process the minimum personal data required for intended purposes
- Accuracy: We take steps to keep personal data current and correct any inaccuracies
- Storage Limitation: Personal data is only retained as long as needed to meet the purposes for which it was collected
- Security and Confidentiality: We utilise technical and organizational controls to keep personal data protected, secureand confidential.
Data Processing Guidelines
In processing personal data, Lucid Financial Markets also follows several key guidelines:·
- Consent: We obtain clear and explicit consent before handling sensitive personal data.
- Legitimate Interests: We weigh our business interests against the privacy rights and interests of individuals.
- Contracts: We process personal data required to meet contractual duties to clients and partners.
Compliance and Changes
Lucid Financial Markets regularly reviews policies and procedures to maintain compliance with evolving data protection laws. We update this policy when necessary to reflect changes to data practices or legal requirements.
For any data privacy questions or concerns, please contact us at: enquiries@lucidfinancialmarkets.com
Safeguarding Funds
When funds are posted to your account, in line with regulatory requirements, the regulated [payment/e-money] institutions who we work with safeguard your funds.
This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner [e-money/payment] institutions’, or our, insolvency.
Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.
If you require a breakdown of the exact amounts of funds you have safeguarded at each of our [e-money/payments partners] at a particular point in time, please do not hesitate to contact us.
That is the beauty of working with us – you'll be able to consider yourself a foreign exchange expert once you've worked with us.
Currency exchange involves buying and selling one currency for another at a specific rate – the same way that you buy anything else. Of course, the rates fluctuate based on interest rates, inflation, world events, and even market sentiment.
If you don't already work in the industry, it can be confusing. That's why our number one aim is to demystify it for you, so you are never wondering about when or how to move your money – which means you can proceed with your transaction without feeling stressed or rushed at any point.
Working with us is vastly different from working with a bank. We don't have chatbots, call centre options, or email automation systems.
We don't have financial targets, as we measure ourselves purely on client satisfaction and our 5* Trustpilot reviews. And all that while getting your money transferred faster and at a better rate.
We take security extremely seriously. If we haven't hammered home the point enough, transferring your money securely and safely is our number one priority - not marginal rate differentiators.
All client funds are held separately to our company funds and placed in safeguarded accounts held with UK and EU banks. In the extremely unlikely event that we or one of our counterparties were to become insolvent, the funds held would form an asset pool where clients would be paid above our creditors.
The bank(s) or authorised credit institutions have no rights over funds in safeguarded accounts. Counterparties have no rights over our clients’ accounts, other than where specified in the Terms and Conditions.
We offer the works: spots, forwards, market orders, limit orders, and stop-loss orders.
But what's important to us isn't the technicalities of what we offer - it's that you come away feeling informed, confident and happy.
We prioritise the security and confidentiality of client funds and transactions via our trusted panel of counterparties who are categorised as Electronic Money Institutions (EMI).
All funds held on a client's behalf are subject to safeguarding - they are always protected and can be issued back should any of our counterparties go into administration or liquidation.
Unlike holding money in a standard bank account, all clients’ funds are protected, regardless of the value.