You probably have a few questions..
Find answers to our most frequently asked questions here. Then get in touch to chat through anything else before you commit to working with us.
That is the beauty of working with us – you'll be able to consider yourself a foreign exchange expert once you've worked with us.
Currency exchange involves buying and selling one currency for another at a specific rate – the same way that you buy anything else. Of course, the rates fluctuate based on interest rates, inflation, world events, and even market sentiment.
If you don't already work in the industry, it can be confusing. That's why our number one aim is to demystify it for you, so you are never wondering about when or how to move your money – which means you can proceed with your transaction without feeling stressed or rushed at any point.
Working with us is vastly different from working with a bank. We don't have chatbots, call centre options, or email automation systems.
We don't have financial targets, as we measure ourselves purely on client satisfaction and our 5* Trustpilot reviews. And all that while getting your money transferred faster and at a better rate.
We take security extremely seriously. If we haven't hammered home the point enough, transferring your money securely and safely is our number one priority - not marginal rate differentiators.
All client funds are held separately to our company funds and placed in safeguarded accounts held with UK and EU banks. In the extremely unlikely event that we or one of our counterparties were to become insolvent, the funds held would form an asset pool where clients would be paid above our creditors.
The bank(s) or authorised credit institutions have no rights over funds in safeguarded accounts. Counterparties have no rights over our clients’ accounts, other than where specified in the Terms and Conditions.
We offer the works: spots, forwards, market orders, limit orders, and stop-loss orders.
But what's important to us isn't the technicalities of what we offer - it's that you come away feeling informed, confident and happy.
We prioritise the security and confidentiality of client funds and transactions via our trusted panel of counterparties who are categorised as Electronic Money Institutions (EMI).
All funds held on a client's behalf are subject to safeguarding - they are always protected and can be issued back should any of our counterparties go into administration or liquidation.
Unlike holding money in a standard bank account, all clients’ funds are protected, regardless of the value.